Microsoft Dynamics 365 is a platform that includes ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software, as well as Extensions and AI (Artificial Intelligence). By linking data, teams, and business processes with intelligent business applications, it enables insights and the freedom to grow.
ERP and CRM software address insufficient flexibility, complexity, a lack of technical involvement, communication, and other issues and working with several software systems can be tough, therefore Dynamics 365, or D365, was developed to make things easier. Despite the challenges, D365 gives users freedom while also simplifying communication for better customer engagement and operations.
As Felinesoft, we've built upon Dynamics 365's foundation creating our framework's to provide a seamless CRM solution specifically addressing the desires and requirements of NfP, Membership and Charity Organisations.