2nd Line Support Engineer



The role:

Felinesoft are looking for a 2nd Line Support Engineer to support our growing business!


This role would be perfect for someone with high-level customer service experience and is looking for their first entry-level role in IT and has a curiosity for ‘how software works’. This would also suit someone with 1-2 years IT Support experience and is looking to build upon their career.

Your responsibilities will include:


  • Providing 2nd Line support to triage different client requests
  • Replicate client problems for handover to internal development teams
  • Communicate with clients and internal stakeholders on status of support problems
  • Assist with the optimisation of support processes

We're looking for someone with

  • Experience in a first or second-line support role
  • A passion and enthusiasm for software and technology
  • Natural problem-solving skills
  • Excellent troubleshooting skills
  • The desire to continuously learn new skills
  • Experience building and maintaining strong relationships both internally and externally
  • Great people skills; a friendly, professional manner with excellent written and verbal communication skills.
  • Able to work well in a team and under your own initiative

Nice to haves 

  • Any understanding of programming in any language
  • Experience of supporting custom software


Once ready please click on the 'Apply Now' button below, we look forward to hearing from you.  Before applying please read our Candidate Privacy Notice.

Felinesoft is an equal opportunities employer. We welcome enquiries from everyone and we value diversity in our workplace. If you're disabled and require any reasonable adjustments, please contact people@felinesoft.com or call 0117 325 1902 and ask for HR. 

Strictly no unsolicited contact from recruitment agencies. 


Apply Now

Salary & benefits

  • Up To £30,000
  • Flexible Working Environment
  • Above statutory holiday allowance
  • Generous training budget
  • Friday drinks
  • Pension
  • Onsite café
  • Cycle to work scheme